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FAQs

Please note, the details within this section are for guiding information purposes only and are subject to change without notice (updated 31/08/2008)

If you require further assistance or information please contact our friendly and helpful sales assistants who will be able to provide you with answers to  any questions regarding your holiday or day excursions with us.

Your Coach

Skills Holidays are proud to own and therefore full control their own fleet of modern touring coaches. Several millions of pounds have been invested to give you the very best vehicles that Europe has to offer. On Skills holidays of seven days and over we employ our 'Setra' coaches (or similar) that not only offer extra legroom, but air-conditioning, toilet/washroom, seat belts and drinks making facilities, all come as standard. On Coachstyle 'bargain break' holidays or Skills Day trips your coaches may vary, in some instances we may us other operators coaches. As part of 'The Guild of British Coach Operators' you can be assured that our levels of operations and service are to the highest standards, which are monitored and regulated on a annual basis by 'The Guild of British Coach Operators'. The Guild assures customers that the operator is Quality Assured. All members of the Guild are part of an elite group of coach operators within Britain.  

 

Interchanges

• Your seat on board will be reserved for you for the duration of your holiday, unless otherwise stated.

Please note, all children remain the responsibility of the parent/guardian at all times. Any child 0-2 years old must sit on the parent/guardian's lap whilst on board the coach. Any child 2-12 years of age or under must wear a seat-belt at all times when the coach is moving. Whilst on the

continent, all passengers must wear a seatbelt at all times when the coach is moving in order to comply with local laws. We realise that changing coach can sometimes be inconvenient, however it does allow us to offer a wider choice of holiday to more customers throughout the year. Interchanges will normally take place at Leicester Forest East Services for southbound tours and occasionally at Woolley Edge Services, near Wakefield/Barnsley, for northbound tours. On return from the south we may use either Donington Park Services, or Leicester Forest East Services. On arrival at the interchange you will be told at what time you need to return to your tour coach, which will be clearly labelled with your destination. On disembarking the coach we ask that you make sure you remove all items of hand luggage and personal effects from the coach. We then ask that you remain well away from the coaches and take the opportunity to use the facilities in the service area whilst our drivers and interchange staff move your luggage to your holiday coach. Please return to your holiday coach at the time given to you by your driver, at which point your luggage will have been loaded and you will be ready to depart to your holiday destination. Should you have any questions at all during the interchange please do not hesitate to ask one of our drivers or interchange staff, who will be happy to help you.

Hotels

All of our hotels used on Skills holidays have been inspected by our representatives to ensure they are of an acceptably high standard, usually 3 - 4 star standard. All rooms have en suite facilities and feature either a restaurant or a breakfast room. Dinner and breakfast are included on all tours unless otherwise specified. Hotels use on Coachstyle bargain breaks are retrospective to price, and usually family-run hotels or hotels usually 2 - 3 star.

Single Supplements

Whenever possible we try to ensure that single travellers do not have to pay extra for a single room, however we are unable to guarantee this on all holidays. Where there is a single supplement indicated it is a direct cost passed on from the hotel.

Meal Basis

Most of our holidays are based on a Half Board basis, including breakfast and dinner each night, although occasionally this may be altered for operational reasons.

Holidays By Air

Transfers to and from your hotel are included and we are able to book additional services such as National Express tickets, airport car parking and overnight hotel accommodation. Please call us for a quote.

Channel Crossing

We may use either the ferry or Eurotunnel for your channel crossing depending on availability. Both means of transport offer a swift, regular service to the continent. The reason we offer both means of crossing the channel is to allow us flexibility when scheduling your holiday and to avoid any unnecessary delays. Ferry crossings normally take approximately 90 minutes, with Eurotunnel taking approximately 45 minutes.

Optional Excursions

Any excursions that are not included in your holiday price may be purchased from the driver while in resort, unless it is stated in the brochure that they must be purchased at the time of booking your holiday.Your driver may also offer additional excursions which are subject to minimum booking levels in order to run

Approximate Return Timings

Below please find approximate return timings for holidays. These timings are approximate and can vary without notice. Monday to Friday. Although every effort is put in place to ensure operational efficiency to avoid conjestion, however we can not be responsible for traffic conjestion and othe factors which may cause times to vary. 

• UK holidays to the South return between 4-7pm with the earliest return times at Donington Interchange and the latest return time at Sheffield.

• UK holidays to the North return between 6-10pm with the earliest return times at Woolley Edge Interchange and the latest return times at Leicester.

• Continental holidays return between 7-10pm with the earliest return times at Leicester Forest East Interchange and the latest return times at Sheffield. Weekend No change of Coach holidays will normally return between 7-9pm.

Luggage

Luggage allowance is limited to 15kg per person. Due to Health and Safety regulations our drivers are not permitted to lift any baggage over 15kg. If your bag appears to be over this limit it may be refused or you will be asked to load it yourself. If you wish to bring any items over this limit, including collapsible wheelchairs and mobility scooters, you must notify Skills in writing before your tour departs. Battery driven chairs cannot be accepted.

• Our holidays by air have a luggage allowance of 20kg in the hold and 5kg for hand baggage.

Overnight Bags

On some holidays where we make an overnight stop before continuing on to our destination, you may wish to bring a small overnight bag to avoid removing your main luggage from the coach hold for this one night. Please look for the symbol in our brochure which indicates you are able to do this. Please note, overnight bags MUST be locked in the coach luggage lockers overnight to comply with insurance policy. Any items left in the passenger compartment will NOT be insured.

• Some insurance companies may not insure your luggage if you leave it on the coach overnight, please check with your insurance firm before leaving your luggage on the coach. If you have taken out Skills insurance then your luggage is insured provided it is locked in the coach luggage locker.

Passports and Visas

When travelling abroad it is your responsibility to have all the relevant visas and documentation. Generally British Passport holders do not need visas to travel to most European countries (apart from Russia). However we do recommend that you check with the relevant country's embassy before you travel. Non British passport holders may need visas and should check before booking their holiday.

• Please ensure that your passport is valid for at least 6 months after your return to the UK, and that it has at least 3 pages blank in case of immigration formalities.

Duty Free

Any person travelling to the UK from an EU country may bring back up to 800 cigarettes or 200 cigars or 1kg of tobacco and 2 cases or beer or wine. These are the maximum amounts allowed due to weight and space restrictions on our coaches and may be reduced by the driver at his discretion. If you are returning to the UK from a non EU country then different duty free limits will apply. Please see below for current allowances (please note these are subject to change without notice):

Tobacco allowance

200 cigarettes; or 100 cigarillos; or 50 cigars; or 250 grams of tobacco

Wines & spirits allowance

2 litres of still table wine or 1 litre of spirits or strong liqueurs over 22% volume; or 2 litres of fortified wine, sparkling wine or other liqueurs

Perfume allowance 60cc/ml of perfume 250cc/ml of toilet water and £145 worth of all other goods including gifts and souvenirs

Vaccinations and Health

For health advice please refer to the leaflet Health Advice for Travellers issued by the Department of Health. This information can be obtained at Post Offices, on their website at www.dh.gov.uk/travellers on Ceefax pages 460-464 or by calling 0800 555 777. The leaflet includes an application for an E111 form which entitles British citizens to free or reduced cost healthcare in EU countries. We recommend that you obtain this in addition to your travel insurance.

If your E111 form was issued before 19 August 2004 you will need to obtain a new one as any E111s issued before that date are now invalid. On 31 December 2005 the E111 form was replaced by a new European Health Insurance Card (EHIC) which is free to all EU members. Further details are available on the Department of Health website above.

• We also recommend that you check with your GP before departure to make sure you are fit to travel.

Foreign Office

The British Foreign & Commonwealth Office Travel Advice Unit gives advice for British Citizens travelling abroad. Information can be found on their website www.fco.gov.uk, on Ceefax page 470, or by phone on 0870 606 0290

Currency

The Euro is now the common currency in 12 European countries: France, Germany, Spain, Italy, Belgium, Luxembourg, Netherlands, Republic of Ireland, Austria, Greece, Finland and Portugal. You may use Euros in any of the above countries, regardless of where you obtained them.

The following countries currencies are:

Croatia - Kuna

Czech Republic - Koruna

Slovenia - Tolars

Sweden - Kronor

Most currency can be bought before you travel by logging onto our website and clicking on Order Money. Some currencies cannot be obtained outside of the country in which they are used, in which case you will be advised to take travellers cheques in either £ sterling or US $.

• Credit cards are accepted in most countries and Maestro debit cards are now being phased in as well.

DVT

A deep vein thrombosis (DVT) is a blood clot that develops in a deep vein, usually in the leg. This can happen if the vein is damaged or if the flow of blood slows down or stops. Medical research has shown that DVT may be associated with any form of long-distance travel whether by air, car, coach or train. We therefore recommend that you consult a doctor if you have:

• Ever had DVT or pulmonary embolism

• A family history of clotting conditions

• An inherited tendency to clot

• Cancer, or treatment for cancer in the past

• Undergone major surgery within the last 3 months

• Ever suffered from a stroke, heart or lung disease.

• During your holiday there are certain exercises that can reduce the risk of DVT if you are sitting down for long periods of time such as; pulling the toes towards the knees then relaxing, or pressing the balls of the feet down while raising the heel. We recommend that you try these exercises while seated.

Telephone Dailing Codes

To dial the UK from overseas use the international dialing code from the country you are in (usually 00) plus 44 for the UK plus the normal UK telephone number omitting the first 0. Eg, to call Skills Holidays from France dial 00 44 115 977 0080.

International dialing codes from the UK to other countries are:

France 33

Spain 34

Italy 39

Austria 43

Germany 49

Belgium 32

Netherlands 31

Switzerland 41

Czech Republic 420

Slovenia 386

Sweden 46

Electricity

Mains voltage in Europe is 220 volts AC which is the same as the UK. Most of your electronic appliances will work as they do at home as long as you use an adapter plug (which can be bought in shops such as Boots)

Time Zones

Western Europe is 1 hour ahead of UK time throughout the year, except for September when it is the same as the UK for one month.

Wheelchairs

We are able to carry folding wheelchairs in the luggage compartment, however you must notify us at time of booking of your intention to bring one. Due to health and safety regulations we are unable to carry battery-powered wheelchairs. We are able to carry some light weight mobility scooters, although the scooter must be loaded and unloaded by the passenger or their travelling companion.

Special Requests

If you have any special requests you must notify us at time of booking and ensure that they are listed on your confirmation/invoice. We cannot guarantee any request and the noting of a special request on your confirmation/invoice does not indicate that it will be complied with.

 

Please note: we accept Visa, Mastercard, Switch/Maestro, Solo, American Express and Visa Delta.  Credit cards are subject to a 2% charge, but Debit cards incur no charge.
 
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